- OUR POLICIES -
Once we receive your estimate approval + deposit, we’ll send a proof of your final design before beginning production. Please carefully review your proof for any errors including: spelling, layout, sizing, etc. Once you give your final approval any errors are corrected at your expense.
Please follow our file set-up instructions when generating and submitting your design files. If your file requires additional work a file set-up fee will apply. If you require assistance setting up your file we would love to help! Just let us know you would like to utilize our design services.
If you choose to source your own materials it is your responsibility to supply clean, new, laser-friendly materials for your project. We will not cut/engrave unapproved materials on our equipment. If you are unsure if a material is laser-safe, please ask. We require that you supply a 15% material surplus for your project. post-studio is not responsible for material loss through the laser cutting process. When planning your project, please visit our “Material Resources” page on our website. You may drop your materials off at our studio or have them shipped directly to us. Please supply tracking numbers and estimated ship dates for materials you send directly to us.
Our standard turnaround time is 7 -14 business days from deposit. Turnaround time is subject to change due to studio production schedule and/or complexity of project. Projects that require a deadline of less than one week may be subject to a rush fee. An estimated timeline and estimated completion date will be included in your estimate. We will strive to work within this timeline, but it is important for the client to also cooperate in a timely manner. post-studio will not be responsible for unmet deadlines due to delayed client action/response or delayed material drop-off/shipping.
Quotes and estimates are valid for 30 days. post-studio projects reserves the right to update pricing at any time. Pricing changes may be affected by an increase or decrease in material supply, service and/or production costs.
PAYMENT & RUSH ORDERS
Orders may be considered RUSH if less than a 1 week turnaround is expected. Rush orders are accepted depending on availability and the requirements of the project. An additional charge of 30% will be added to the final total for rush orders. Final payment is due prior to shipping/project pickup. We accepts cash, checks and credit cards. There is a $25 fee for returned checks.
RETURNS & CANCELLATIONS
If there is a need to cancel your order, please contact post-studio right away. If your final proof approval has not been received and your project has not gone into production, you are responsible for your deposit and any materials that have been purchased for your project. If your project has gone into the production process you are responsible for the entire amount as stated in your estimate. Custom orders are non-refundable, without exception. Every effort is made to assure your satisfaction.
All shipping and postage charges are the responsibility of the client. We take great care in creating and packaging your projects, however post-studio is not responsible for any damages incurred during shipping and/or mailing. post-studio is not responsible for invitations or stationery that is lost in the mail or is destroyed through the mailing process. Any shipping charges will be added to your final invoice. You may pick up your order to avoid shipping charges.
DEPOSIT & PAYMENT
The deposit for projects totaling over $250 is 50% of the entire order. Your deposit is due at the time your order is placed. Projects totaling under $250 must be paid in full at the time of the order. Production will not begin until your deposit has been received. Deposits are non-refundable. Any remaining balance must be paid in full at pick up or before delivery.
All design changes must be completed before we start production. Additions (such as quantity) must be made before we complete production. This does not apply to special arrangements, or any other last minute agreement/sale.