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FAQ's

FAQ'S

How do I get pricing + place an order?

Each custom project begins with a personalized quote. Reach out and tell us about your project by submitting the form below. We'll answer any questions you may have and nail down the specifics of your project. Then we'll send over an estimate. If you like what you see, you'll sign off for the project to begin and submit your deposit. We will provide design proofs and get stared once we receive proof approval. Then we'll take great care in creating your project and will keep you posted on progress. When it is complete, we'll notify you for pick up and you'll submit your final payment. 

What is your turnaround time?
Our standard turnaround time is 7 -14 business days from proof approval and receipt of deposit. Turnaround time does not begin when a project inquiry is sent. Turnaround time is subject to change due to the studio production schedule and/or complexity of a project. Projects that require a deadline of less than one week may be subject to a rush fee. An estimated timeline and estimated completion date will be included with your estimate. 

What is your payment process?
Projects totaling under $250 must be fully paid in advance. Projects totaling over $250 require a non-refundable 50% deposit to begin. Final payment of the remaining balance is due upon project completion, and before time of pick-up or shipment. Taxes and shipping costs are not included in estimates. Estimates are valid for 30 days. We accept all major credit cards.